Email and WhatsApp aren’t just channels they’re the most direct line between your brand and your customer. We use them to build relationships, drive repeat purchases, and turn one-time buyers into loyal advocates. Every message has a job to do.
Welcome, abandon, win-back every touchpoint mapped and triggered.
The right message, to the right person, at exactly the right time.
Templates built to look premium and perform. Not just pretty.
Catalogues, broadcasts, chatbots real conversations at scale.
If your open rates are low and your unsubscribes are climbing, it’s not a sending problem. It’s a strategy problem.
Same email, same list, every week. No segmentation, no personalisation, no relevance. Your customers can feel when they’re being broadcast to and they switch off.
Welcome emails that go nowhere. No abandon flows. No win-back sequences. Brands leave a staggering amount of recoverable revenue on the table every single month.
Sending bulk messages with no structure, no consent framework, no personalisation. It’s the fastest way to get blocked and lose a channel your competitors are sleeping on.
Thin Red Line is a UK-based premium men’s shirt brand offering tailored formal and business casual shirts at an accessible £19 price point. A brand with serious product quality that needed its email programme to match.
Low email engagement, no automated flows, and a growing list that wasn't converting into repeat buyers.
Built a full lifecycle email programme welcome series, post-purchase nurture, abandon browse, and seasonal campaigns all aligned with TRL's premium visual identity.
Strategy
Template Design
Copywriting
Automation Setup
A/B Testing
Monthly Reporting
Klaviyo / Shopify Integration
On-brand, conversion-focused email templates designed from scratch. Every element from subject line to CTA is intentional and tested.
Welcome series, post-purchase flows, re-engagement sequences, and cart abandonment built once, working forever.
List hygiene, audience segmentation, and dynamic content blocks that make every subscriber feel like the email was written for them.
Subject line variants, CTA tests, send time optimisation, and content structure experiments all tracked and actioned monthly.
Full setup and management of WhatsApp Business API from WABA verification to template approvals and chatbot flows.
Clear dashboards covering opens, clicks, conversions, revenue attributed, and deliverability health every single month.
WhatsApp has a 98% open rate. Email averages 20–40%. Together, they create a powerful communication channel that engages customers and drives conversions.
We review your current programme, list health, and goals before writing a single word.
Templates, automations, and content calendars built to your brand and audience.
We go live with A/B tests baked in from day one. No guessing.
Monthly reviews of all KPIs with clear actions for the next cycle.
What’s working gets amplified. What isn’t gets fixed or cut.
